Delete your Hourloop account

The game Hourloop: Auto-Battler Roguelike (developed by NeMedi) requires no registration: in Game versions featuring the chronite mechanics, the Game automatically creates an account with a random Player ID on the server to securely store chronites, keys, items, and Clock Tower results (if your version has no chronites, no account exists on the server). To request account deletion, follow the steps below:

How to delete your account from the server

Copy your Player ID in the game: open the Shop tab → History subtab (at the bottom of the screen) and tap the Player ID line — the identifier will be copied to your clipboard.
Send a deletion request: send an email to hourloop.support@gmail.com with the subject "Account deletion", specifying your copied Player ID in the body of the message.
Processing time: player support will confirm receipt; all data associated with the specified Player ID will be permanently and irreversibly deleted from the game server within 30 days.

If the game is already uninstalled and the ID was not saved

If you have already deleted the Game from your device and did not save your Player ID, it is impossible to locate your account. The Game does not request or link your account to an email address, phone number, or permanent device identifier. Without the Player ID, neither the developer nor anyone else can determine which record in the database belonged to you. Furthermore, nobody can log in to your old account either: the secret authentication token was stored strictly in an internal file on your device and was deleted alongside the application.

What data is deleted from the server

Upon processing the deletion request for your Player ID, the following data is permanently erased:

Wallet and authentication: the wallet record, balances of chronites, winding keys, and gilded keys, and the authentication token;
Transaction ledger: the complete history of currency credits and debits, weekly milestones, and Game+ tier confirmations;
Run sessions: campaign session identifiers and timestamps;
Banner guarantees (pity): counters of performed pulls;
Item inventory: all awarded equipment items and their rolled stats;
Pull history: records of items obtained from banner pulls;
Clock Tower: tower run history (endless_runs) and records in all weekly leaderboards (endless_best).

What the game server does not store

The game server never collects or stores your name, email address, phone number, permanent device identifier (Android ID), advertising identifier (GAID/OAID), device model, or IP address. Since this information is never collected or retained on the server, there is nothing to delete.

What happens to other data

On the game server: no data associated with your Player ID remains.
Anonymous gameplay statistics and ads: analytical gameplay events in AppMetrica and technical data collected by third-party ad networks (Yandex Mobile Ads, Petal Ads, VK Ads) are handled on their servers according to their respective policies (see sections 7 and 9 of the Privacy Policy). You can reset your device advertising identifier (GAID / OAID) at any time in your phone's privacy settings.
Data on your phone: deleting server data does not affect local files stored on your device. To delete local progress (talents, regular gold, settings), go to "Settings" inside the game and tap "Reset Progress", or simply uninstall the Game from your device.

Support contacts

For questions regarding account deletion and personal data processing:

Hourloop player support: hourloop.support@gmail.com